Oferta: Associate Program Manager

Empresa : RWS

Descripción del puesto

The Associate Program Manager is a key member of our team that assists in the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality.Supports building and management of the Project Management team(s) and serves as a main point of escalation for account-related issues; overseeing the execution of each account-specific program, monitoring performance against targets, and ensuring appropriate real-time interventions required to achieve targets. About Regulated Industries RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services.

The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).  Key Responsibilities Ensures that correct processes, methodologies, and risk assessment is used on all projects.Using revenue forecasting and sales pipeline data, assists in defining and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized.Monitors process performance against profitability, on time delivery, and quality targets.Owns the operational component of the client relationship with support from supervision, ensuring that client requirements are captured and upheld.Participates in client meetings, status updates, and Quarterly and other Business Reviews.Actively manages any reported deficiency in RWS Life Sciences deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management.Monitoring, mentoring and motivation of Project Management team members, including ensuring appropriate training and development, and succession planning.Ensures key stake holders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions. Skills & Experience Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field.

Masters or MBA a plus.3 years of demonstrated experience coordinating complex projects within the localization or translation industry.Successful customer service/account management experience.Demonstrated successful leadership or mentoring experience.Advanced computing skills, including experience with TRADOS and other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame Maker, InDesign, etc.).Verbal and written fluency in at least one foreign language a plus.Ability to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner.Ability to make decisions and lead employees through job-related issues.Strong organizational skills in a fast-paced, deadline driven environment.Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.Fluent English verbal and written communication skills along with strong presentation skills.Ability to analyze key performance indicators and other metrics.A team player who can collaborate effectively with a diverse group of individuals.At RWS, we’re here for one purpose unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible.

Our unrivalled experience and deep understanding of language have been developed over more than 60 years.

As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers.

Our client base spans Europe, Asia Pacific and North and South America.

Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.    If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture.

So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.  RWS ValuesGet the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS. For further information, please visit RWS     RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.

RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

RWS will not tolerate discrimination based on any of these characteristics   Recruitment Agencies RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Job Type : Full Time

Created: 2024-05-09

Location: Madrid, Madrid