Oferta: Account Manager

Empresa : Electro Rent Corporation

Descripción del puesto

Company ProfileElectro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments.

Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.As the world’s largest resource for testing and technology, we offer equipment from more than 300 brands – ensuring our customers access to equipment that fits their exact needs and specifications.

Electro Rent is proud to partner with the leading manufacturers who strive to deliver the latest technologies with quality and reliability.Electro Rent Leaders Excel at Designing the Solutions that Expedite Equipment Value.

When You Want to Move from Design to Delivery in Less Time, Electro Rent Expertise is Unequaled.Business Profile  Electro Rent Europe is a leading supplier of test equipment that offers comprehensive strategies for lowering the cost of tests.

Our team includes highly skilled engineers, responsive customer service representatives and excellent global logistics professionals, to make sure you get the right test equipment right when you need it.

Electro Rent helps design an acquisition approach that helps minimize the cost of acquiring equipment, optimize its use, and maximize return after use, saving time and money at each stage.Position Summary The Account Manager will also work with their assigned accounts with the objective of gaining a deep knowledge of the customer business and the key contacts and influencers therein to enable increased revenue generation.Accountability to generate new business orders within defined Iberian territory to develop and sell new business opportunities for the ER portfolio of services.

To seek out new prospects and win back lapsed clients for ER qualifying opportunities, providing technical application advice relative to a customer’s needs and situations.

Independently plan and execute outbound telemarketing campaigns, field visits, OEM training and marketing events.

They are also expected to work on incoming customer enquiries providing quotations and technical advice and to customers, be actively involved in Telesales / Telemarketing campaigns and proactively contact or visit customers with a view to generating additional business for the Company.

4 year degree in technology or businessHigh level of competence and understanding of T&M industry and products (technical degree)Literate and understanding of CRM systems  Experience & Education 4 year bachelor’s degree accredited institution *This position will be remote role located in the Iberian region in Spain.Physical Requirements All positions will require, to some degree, the physical abilities described below to perform the essential functions of the jobWork the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.  This role will typically work 40 hours per week with additional work time as neededCommunicate effectively, both oral and writtenMove around and through all work areas as needed, may include climbing stairs or laddersLift and/or move up to 5 kilos (i.e.

books, reports, binders etc.)Regularly sit at the assigned workstationUse keyboard or equivalent equipment, to access the computerUse hands to manipulate documents and general paperwork to view contentsRead documents, reports, files etc.Communicate effectively using the telephone and emailTravel up to 40% required Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world.

We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more.

With the largest global rental fleet of Test & Measurement of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.

 Electro Rent is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.All offers of employment are subject to receipt of references that prove satisfactory to Electro Rent UK Ltd  For GDPR please visit   https//www.electrorent.com/uk/gdprIdentify and win new business brands.Developing and maintaining robust Account relationships utilizing all legal, ethical, and professional resources at their disposal.Analysing both internally and externally available data to continuously increase understanding of assigned accounts business and organisational structure and identify needs in alignment with Electro Rent’s key service offerings.Developing and documenting a strategic account plan to demonstrate understanding of assigned accounts business and organisational structure and demonstrate engagement where a potential need for Electro Rent’s service offering has been identified.Planning and presenting reports on account progress, goals, and initiatives to share with team members, stakeholders, and possible use in future case studies or company training.Managing communications and interactions between Electro Rent and customer to develop and maintain strong customer relationships through excellent customer serviceUsing supplied tools, for example Salesforce, effectively to maintain accurate and up to date customer history, planned activities and sales funnel.Taking ownership of Account issues and complaints, when required, and working with other within the Electro Rent organisations to ensure these are addressed to the customers satisfaction in a timely manner.Negotiating new contracts or renewals with Accounts ensuring that any such contracts are vetted internally by the appropriate individuals and are fully compliant with any legal requirements and the companies own Delegation of Authority processes and authorisations.Ensuring inbound customer requests for pricing or technical information is addressed in a timely and effective manner, personally creating, configuring, and sending quotes or technical information to ensure customer satisfaction. Account Manager Specific Capability Requirements To achieve this, it is expected that you will have an expert knowledge of Electro Rents Service offerings and ability to discuss at any level the benefit of same, this would include but not necessarily be limited to The ability to explain the general benefits and cost effectiveness of rental versus purchase.The ability to use and explain the output from Electro Rent’s Excel based, Rent V Buy modelling tool.The ability to position and demonstrate the My ER PortalThe ability to explain the capabilities and benefits or ER’s LEO software platform and differentiate Leo from the My ER portal.The ability to plan visits in the region with high consistency. Account Manager General Capability Requirements Ability to progress and close sales opportunities; prospecting, engaging, qualifying, negotiating and time management.Uses a responsible and professional approach when engaging with customers, internal colleagues, and external suppliers.Demonstrate good communication skills both written and oral.Takes instruction but is also self-motivated and takes the initiative to achieve results.Can think creatively and contribute to all aspects of the business.A strong desire to achieve and exceed customer satisfaction in all customer interactions.Commitment to team working with the external supplier network and the internal departmentsGood standard of IT competence Key AccountabilitiesAchieve commercial annual targets set for new business orders and subsequent annual revenue.Document and implement a sales plan for key areas in-line with the corporate prevailing strategy.Regularly review position against KPIs and Plan and course correct as required to meet the minimum major commercial objectives.Proactively join Sales Drop-in Calls where assistance is required.Awareness of thresholds outlined in DOA control document, take appropriate action stipulated.Effectively manage sales funnel.Respond to direct phone calls and emails in a timely and professional manner.Proactively conduct daily outbound calls within agreed parameters and targets.Include Sales Coordinators on customer calls where possible, assist with SC’s technical and commercial development.Commercial and technical qualification of customer requirements.Liaise with Product Management to assess ER’s ability to supply.Advise customers on technical configurations and equipment options.Complete objectives set in HR portal (CipHR).Ensure customers have a point on contact when you are unavailable due annual leave or sickness.Diligent and consistent management of Sales Force.Accurate funnel management including activities, events, next planned activity, sales stage management, closing date, probability forecast.Ensure all leads are in the correct status.Use Sales Force Outlook plugin to link all associated email correspondence from customers or colleagues.If the customer has verbally communicated their requirement, enter the details in the description section of an opportunity.Proactively engage support as required to help close Opportunities through Sales Drop-In Calls.Deal Management Guide (DMG) required for opportunities valued >50k excluding resellers.Cases generated for PM assistance.Creating, configuring, and sending quotations using the designated ER system. Close new business for ER services (Rental / CPO) including the following key responsibilitiesRegistered address forwarded to Credit Control.Obtain necessary credit clearance.Obtain a valid purchase order (PO) for each closed opportunity and a delivery address.Check and confirm received Orders in the prevailing system operated by ER.Send copy of Order confirmations to CCD (Customer Care Department) and CC (Credit Control).Position ER, OEM equipment and managed services to customers.Cooperate & collaborate with Customer Care, Credit Control, Operations and Logistics to achieve all the above.Support any post sales issues as exceptionally requested by customer care or operations.Attending sales meetings, conferences or other departmental meetings as maybe required in the fulfilment of duties and objectives.Develop and maintain industry and product knowledge through self-learning.Demonstrate learning of OEM solutions and seek cross sell opportunities. Key Capabilities & Characteristics Experienced in structured consultative sales approach.Organising and planning customer specific approaches in a methodical and systematic way.

Taking a broad and long-term perspective when required.Technical acumen commensurate with good market knowledge.Knowledge of test & measurement equipment and its applicationsEffective time management between planning and proactive tasksRelationships and networking - responsible and professional approach when engaging customers, internal colleagues, suppliers.Commercial and entrepreneurial thinking - absorbing information about products, services and customers and applying this information to create solutions.

Staying aware of market and customer trends.

Taking a commercial and business strategic perspective.Good communication skills.Influencing and persuading a range of stakeholders (internal and external) including multilevel contact points within customers.

Negotiating effectively for win win outcomes.Attitude and energy, be proactive, self-driven, self-motivated, resilient in the face of adversity.Think creatively and contribute to all aspects of the business.Leveraging technology to improve performance and taking advantage of all tools and information available to create a competitive advantage.Result oriented, still prepared to travel up to 70% of time to visit customersFluency in English, both verbal and writtenAny Eastern European language will be an asset. Relationships Interacts and works alongside other Account Managers.Interacts with Customer Care, Credit Control, Operations and Marketing and senior managementDaily direct customer contact.OEM contact.

Job Type : Full Time

Created: 2024-04-20

Location: Madrid, Madrid