Oferta: Engine Field Service Technician - Level II

Empresa : Cummins Inc.

Descripción del puesto

DESCRIPTION We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Segmentu202fin San Fernando de Henares, Spain.u202f This role requires up to 50% domestic travel frequency and 10% international travel frequency. In this role, you will make an impact in the following ways Efficient Repairs By diagnosing and completing fewer complex repairs on generators and components, youu2019ll ensure minimal downtime for customers, enhancing their satisfaction and trust. Customer Engagement Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business. Proactive Service Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences. Technical Expertise Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs. Preventative Maintenance Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products. Problem Escalation Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality. Accurate Documentation Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency. Safety and Compliance Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers. RESPONSIBILITIES To be successful in this role you will need the followingu202f Proactive and Customer-Oriented Approach Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction. Strong Diagnostic Skills The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial. Knowledge of Power Generation Systems Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely. Effective Communication and Teamwork Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs. QUALIFICATIONS Education/ Experience Apprentice Certified Power Generation/ Electrical Technician (Preferred)u202fu202f Vocational diploma from relevant technical institutionu202fu202f Current relevant electrical certificationu202fu202f Locally valid driving permitu202fu202f Medium English levelu202fu202f Medium level field service work experience.

Previous experience in the industrial field, generating sets, diesel mechanics in general.

Experience preferably in the Data Center environment.

High experience in diesel generators.u202fu202f Intermediate level knowledge of and/or experience with power generation productsu202fu202f Availability to cover emergency services.u202fu202f Job Service Organization Cummins Inc. Role Category Hybrid Job Type Technician ReqID 2419770 Relocation Package No

Job Type : Full Time

Created: 2025-11-01

Location: Madrid, Madrid