Oferta: Front Desk Agent

Empresa : Marriott

Descripción del puesto

Additional Information Job Number 25174002 Job Category Reservations Location Santo Mauro a Luxury Collection Hotel Madrid, Zurbano 36, Madrid, Spain, Spain, 28010VIEW ON MAP (https//www.google.com/mapsq=Santo%20Mauro%20a%20Luxury%20Collection%20Hotel%20Madrid%2C%20Zurbano%2036%2C%20Madrid%2C%20Spain%2C%20Spain%2C%2028010) Schedule Full Time Located Remotely N Position Type Non-Management Additional Information This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L..

The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Luxury Collection is a select group of dazzling and authentic hotels and resorts located in different parts of the world.

Our guests recognize and value the distinctive beauty of The Luxury Collection.

They connect with us through our shared passion for detail and are inspired by the opportunity to feel part of our community. Our teams curate the most enriching and engaging experiences for our guests from the moment they arrive at the hotel.

Our mission is to guide our guests u2014 seasoned travelers u2014 through transformative experiences that touch their souls, enrich their lives, and create unforgettable memories. If you appreciate attention to detail, enjoy close communication with guests, and take pride in providing warm, personalized service that anticipates their needs, we invite you to join us on our journey and begin an exciting career with Marriott International, alongside The Luxury Collection. Responsibilities Manage reservations via phone and email Handle guest check-ins and check-outs Attend to guest requests and provide information on all inquiries (facilities, schedules, surroundings, etc.) Resolve complaints and claims, referring serious matters to the Front Office Manager Control daily billing and perform cash balancing Keep the system clean and updated Monitor bookings and closures, and carry them out personally when required Requirements Minimum education Diploma Experience 1 to 2 years Residence Province of the vacancy (Madrid) Degree in Tourism or similar field At least 1 year of experience in the Front Desk Department Essential Knowledge and experience with Opera PMS Languages High level of English; other languages valued Desirable Knowledge of MARSHA and other hotel management systems Customer orientation Communication skills Initiative Teamwork Problem-solving ability This company is an equal opportunity employer. frnch1

Job Type : Full Time

Created: 2025-11-01

Location: Madrid, Madrid