Oferta: Technical Account Manager, (EMEA ISV), ES - EMEA-ISV South

Empresa : Amazon

Descripción del puesto

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology.

TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle. The TAM is the customeru00b4s trusted advisor and operational excellence expert for our Enterprise Support ISV customers.

The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customersu2019 AWS environments operationally healthy.

As a TAM, youu2019ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customersu2019 adoption and use of AWS services.

This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. Key job responsibilities Youu2019ll guide, consult, provide technical guidance and advocate for the customer within AWS Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency Develop trusting relationships with customers, understanding both their business needs and technical challenges Using your technical acumen and customer obsession, youu2019ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management Consult with a range of stakeholders from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers Wou will proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud A day in the life See what the team say about their roles https//www.youtube.com/watchv=q45zIvD51Fg https//www.youtube.com/watchv=0cmOkLArdwY https//www.youtube.com/watchv=g9UjBBy0vEk See our customer testimonials https//aws.amazon.com/premiumsupport/customers/aws-support-customers-cards.sort-by=item.additionalFields.sortOrder&aws-support-customers-cards.sort-order=desc&awsf.industry=all&awsf.region=all&awsf.content-type=all&awsf.customer-enablement=all&awsf.support-product=all&awsf.support-services=all&awsf.year=all About the team Diverse Experiences Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve. Inclusive Team Culture Here at AWS, itu2019s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer.

Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Experience with operational parameters and troubleshooting for three (3) of the following compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Experience in technical engineering Preferred Qualifications - Experience with AWS services or other cloud offerings - Experience in internal enterprise or external customer-facing environment as a technical lead Amazon is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice ( https//www.amazon.jobs/en/privacy\page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https//amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Job Type : Full Time

Created: 2025-06-14

Location: Madrid, Madrid